Effective De-escalation Techniques: Conflict Resolution Strategies

de-escalation training: An image of a young woman at the center of a crowd feeling overwhelmed practicing de-escalation techniques

Written by: James Hart If your job requires you to talk to other human beings, then you could probably benefit from de-escalation training.  De-escalation is a conflict resolution strategy where security officers or other front-line workers use dialogue to calm angry individuals, understand their problems and persuade them to choose a better course of action.…

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